All Customers are required to come 15 minutes before any reservation start time. This allows our VR Guides to give you an orientation, sign waiver and go over the rules. Failure to do so will result in time being taken off your game time. Typically 2 to 5 minutes will be taken for set up during the full game time depending your level of expertise. Once your session starts your time starts ticking, if you are browsing games during a session, this will be counted against the customer.